24/7 Contact Center & Patient Scheduling Services
Reliable, HIPAA compliant support for healthcare providers
We handle patient calls, book appointments, and send reminders so your schedule stays full and your team stays focused.
- 24/7 Live Patient Support
- Real-time patient scheduling
- Automated appointment reminders
- Less workload for your front desk
Simplify Scheduling. Support Patients 24/7.Free up your front desk and never miss a patient call again.
End-to-End Contact Center Solutions for Patient Scheduling
Managing patient calls and appointments shouldn’t slow your practice down. We deliver complete contact center and patient scheduling services designed for today’s healthcare providers.
Our trained medical call center team answers every call, manages physician scheduling, confirms appointments, and sends automated reminders, while staying fully HIPAA compliant. We also offer patient self-scheduling tools so your patients can book appointments anytime they need.
Whether you need full scheduling support or just after-hours coverage, we help you stay connected, reduce no-shows, and keep your schedule running smoothly.
Patient Scheduling Services
We manage new appointments, cancellations, and reschedules with accuracy. Our scheduling integrates with your EMR to support real-time physician scheduling, patient self-scheduling, and automated reminders. This helps reduce no-shows and keeps your day organized.
Insurance Verification
Before patients arrive, we confirm their coverage and benefits with payers. This reduces the risk of denials and ensures timely pre-authorizations. Accurate insurance verification supports faster claims and a smoother experience for both patients and staff.
Medical Billing and Collections
Our billing team handles coding, claim submissions, and follow-ups. By managing every step of the billing process, we help you reduce errors, collect payments faster, and maintain a healthy revenue stream.
Reporting and Analytics
We provide clear healthcare reporting and analytics so you can monitor performance in real time. From call volumes to appointment rates and collections, our data helps you make informed decisions that improve efficiency and revenue.
Patient Statements and Support
Patients receive easy-to-understand billing statements and have access to live support through our medical call center. This improves communication, reduces confusion, and speeds up collections.
HIPAA-Compliant Scheduling and Call Handling
All of our contact center and scheduling services meet HIPAA compliance standards. Your patient data is protected at every stage, giving you confidence in both security and service quality.
Looking for Top-Notch Patient Scheduling Services?If you want affordable and expert patient scheduling services, reach out to us today and experience seamless, efficient scheduling solutions!
Why Choose Us for Contact Center and Patient Scheduling Services
Managing patient calls, appointment scheduling, and insurance verification can overwhelm even the most efficient front desk. We provide a complete solution that combines expert support with smart technology to simplify daily operations and enhance patient satisfaction.
Our 24/7 medical call center and HIPAA compliant scheduling services ensure every call is answered and every appointment is booked with precision. We support real-time physician scheduling, verify insurance coverage before visits, and offer patient self-scheduling options that improve access and reduce no-shows.
As one of the trusted healthcare call center outsourcing companies, we help providers stay organized, responsive, and compliant. Working with us means creating a better experience for your patients and a more efficient system for your staff.
On-Time Claim Submission
Quick Clear Documentation
Integration With Insurance System
Regular Audits & Compliance
Billing Automation System
Efficient billing & Coding
Accurate Patient Information
Robust Coding Systems
We provide flexible and affordable patient scheduling services tailored to healthcare providers, clinics, and hospitals. Our approach helps reduce wait times, improve patient satisfaction, and increase front office productivity.
Using intuitive web-based tools, we allow patients to check availability and book appointments with ease. Whether it’s through live agent support or patient self-scheduling, we make the scheduling process faster, simpler, and fully HIPAA compliant, helping you create a smoother and more reliable patient experience.
Rapid Revenue Recovery
First-Pass Resolution
Denial & Rejection
Short Turnaround Time
Electronic Claim
Electronic Payment
Client Retention
Revenue Increase
Partnering with Providers Across All Specialties
We work with healthcare organizations nationwide to streamline scheduling workflows, reduce administrative burdens, and improve patient care. Our team specializes in delivering tailored patient scheduling services and medical billing solutions across a wide range of medical specialties.
Whether you manage a small clinic or a large hospital network, we bring the expertise, systems, and support needed to simplify your front-office operations.
Our Expertise
- - Patient Scheduling & Registration
- - Verification of Benefits
- - Authorization & Referral
- - Medical Billing
- - Medical Coding
- - Medical Billing Financial Audit
- - Charge Entry & Payment Posting
- - Billing & Coding Audit
- - Denial Management
- - AR Management
- - Revenue Cycle Optimization
- - Old AR Management
- - Patient Billing & Statements
- - Collections Services
- - Patient Help 24/7
Medical Billing Software We Leverage for Revenue Cycle Management
Here are some Industry top listed EHR being operated by us.
Our Esteemed Clients' Testimonials
![Dr.-Jorge-Guevara-MD[1]](https://prombs.com/wp-content/uploads/2024/10/Dr.-Jorge-Guevara-MD1.webp)
Pro Medical Billing Solutions is doing an incredible job of boosting our revenue and improving our cash flow. They are excellent at communicating with the insurance providers and are prompt in addressing issues. We're immensely grateful for their wonderful efforts, and we give a thumbs-up to their entire team.
For the past 15 months, Pro Medical Billing Solutions has consistently delivered incredible collection results, with first-pass rates surpassing industry standards. Their high responsiveness and effective Revenue Cycle Management services make them the go-to choose for any practice looking to take control of their billing.
![Dr.-Charles-Sisson[1]](https://prombs.com/wp-content/uploads/2024/10/Dr.-Charles-Sisson1.webp)
We rely on Pro MBS for our medical billing operations and analysis. Our collaboration with Pro MBS has allowed us to excel over the last five years. We had a few patients’ inflows initially, and we ended up getting many more clients, Pro MBS helped us scale.
![Jennifer-Hartley-Administrator[1]](https://prombs.com/wp-content/uploads/2024/10/Jennifer-Hartley-Administrator1.webp)
Thanks to Pro Medical Billing Solutions, our practice has seen a significant improvement in our billing and collection processes. Their team is always up-to-date with the latest industry changes, and they have provided excellent support to our staff. We would highly recommend their services to any healthcare provider.
We have been using Pro Medical Billing Solutions for several months, and we have been extremely satisfied with their services. They have helped us to optimize our billing and coding practices, resulting in improved cash flow for our practice. We highly recommend them to other healthcare providers.
![Huiping-Xu-M.D[1]](https://prombs.com/wp-content/uploads/2024/10/Huiping-Xu-M.D1.webp)
Pro MBS has provided excellent satisfaction for our Medical Billing and Coding operations. We conduct regular meetings with their team. They are updated with current industry trends and keep very high standards for quality service. We consider them as an extension of our business office.
![Sandra-Diaz[1]](https://prombs.com/wp-content/uploads/2024/10/Sandra-Diaz1.webp)
Pro Medical billing Solutions has numerous strengths. One of many is effective communication, which kept me aware of billing updates and claim processes. I am impressed with the swift claim processing and the turnaround time for claims. appreciate Pro Medical Billing Solutions for providing constant support.
![Jennifer-G.-Walker-D[1]](https://prombs.com/wp-content/uploads/2024/10/Jennifer-G.-Walker-D1.webp)
We are pleased with Pro Medical Billing Solutions' billing and coding services and highly endorse them to anyone looking for a proficient billing company. Collaborating with Pro Medical Billing Solutions has been effortless, and we are deeply grateful for their services.
As the CEO of Big Dog Pharma, I would highly recommend Pro Medical Billing Solutions for your Medical Billing and Coding processes. Over the past four years of collaboration, I have found them responsive, prompt, and helpful. Through our extension, we reduced our staff requirements and significantly improved our revenue stream.
![Dr.-Michael-Farrel-D[1]](https://prombs.com/wp-content/uploads/2024/10/Dr.-Michael-Farrel-D1.webp)
I look back over the past five years of our relationship, and I can predict what the coming five years would look like. I can see immense growth opportunities for both of our organizations with the partnership that we have been able to develop. I absolutely recommend Pro Medical Billing Solutions.
Frequently Asked Questions
A contact center and patient scheduling service handles all incoming patient communication, appointment booking, and reminders. It helps healthcare practices stay responsive 24/7 without overwhelming internal staff, improving patient satisfaction and operational efficiency.
A medical call center ensures that every patient call is answered professionally and promptly. It reduces missed appointments, improves communication, and allows your team to focus more on care delivery instead of administrative tasks.
HIPAA-compliant scheduling ensures that all patient information shared during scheduling calls or online booking is securely handled and protected according to federal privacy regulations. This is essential to safeguard patient trust and avoid penalties.
Yes, we offer real-time physician scheduling with direct integration into your EMR or calendar system. This helps eliminate double bookings, reduces scheduling conflicts, and improves provider availability management.
Yes, we provide patient self-scheduling tools that allow patients to book appointments online at their convenience. This increases appointment flexibility, reduces front-desk workload, and enhances patient engagement.
Outsourcing to a specialized healthcare call center gives you access to trained agents, 24/7 coverage, technology, and scalability at a lower cost. It improves service quality while reducing administrative overhead.
Absolutely. Our service includes automated reminders, real-time rescheduling options, and patient follow-ups that significantly reduce no-shows and last-minute cancellations.
We work with most major EHRs and practice management systems. Our onboarding process ensures full integration for seamless physician scheduling and real-time calendar updates.
What Sets Our Medical Billing and Coding Services Apart
Experience
857 Tristar, Suite A1,
Webster,
TX 77598, US.
2300 W Sahara Avenue, Suite 800,Las Vegas, NV 89102, US.
1600 Broadway, Suite 1600, Denver, CO 80202, US.
732 S 6TH ST, STE R, LAS VEGAS NV 89101, US.
5600 General Washington Dr Ste B207, Alexandria, VA, 22312, US.
Thousands of providers growing their practice with PROMBS.
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